Terms of Use

Updated 04 November 2024

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE SETTING UP AN ACCOUNT WITH US.

GENERAL INFORMATION

Who are we?

You can find everything you need to know about us, Decant Group Limited (trading simultaneously as Whisky Partners, House of Decant and Decant Index) ("Decant Group" also referred to as "we", "us" or "our"), and our products on our websites before you set up an account with us ("Account") and/or place an order. Please visit our websites at: https://whiskypartners.com/ ; www.houseofdecant.com ; and www.decantindex.com.

Our company registration number is 12348943 and our registered office is at 105 Piccadilly London W1J 7NJ. Our registered VAT number is 353 6795 64.

You can contact us by telephoning our customer service team at +44 330 818 8559 or by writing to us at info@decantgroup.com.

Who (and what) are these terms and conditions for?

These terms and conditions govern the relationship between us and our customers (also referred to as "you", "your") if you decide to set up an Account with us.

PLEASE NOTE THAT THESE TERMS AND CONDITIONS ARE SUPPLEMENTARY TO OTHER TERMS AND CONDITIONS WHICH SHALL APPLY IN THE EVENT THAT YOU PURCHASE GOODS FROM US. IF YOU ARE PLACING AN ORDER TO PURCHASE GOODS FROM US, PLEASE CLICK HERE TO SEE OUR OTHER TERMS AND CONDITIONS WHICH SHALL APPLY TO YOUR ORDER / GOODS.

By using our site and creating an Account with us, you confirm that you accept these terms of service and that you agree to comply with them.

If you do not agree to these terms, you must not create an Account with us.

We recommend that you print a copy of these terms for future reference.

These terms of service refer to the following additional terms, which also apply in the event you create an Account:

Our Privacy Policy, which explains how we collect, use and store your personal data which you provide to us in connection with your Account.

Our Cookie Policy, which sets out information about the cookies on our site.

Can these terms be amended?

We may amend these terms from time to time.If we amend these Account terms, we will notify you of this (either by email or via your Account notifications).

We may also make changes to the look and feel of the Account dashboard from time to time. We will try to give you reasonable notice of any major changes.

YOUR ACCOUNT

We do not guarantee that access to your Account and/or our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under any contracts between us and you.

You must keep your Account details safe.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@decantgroup.com.

You are responsible for any loss or damage arising from your failure to protect your Account login details.

Creating an Account

To open an Account with us, you will need to complete the quick registration process, providing accurate and complete information including, but not limited to, your legal name, age, email address, and telephone number and choose a password to use when accessing the services. We will act as the controller of this personal data which you provide to us, and you can find further details about how we will process that personal data in our Privacy Policy.

Are there any exceptions to creating an Account?

The only exception to the requirement of creating an Account is if you are purchasing products on a one-time basis (whether casks, wine, or products from our e-commerce platform). However, we would still encourage you to create an Account in order for us to deal with any post-transaction issues as easily and efficiently as possible.

Ensure the details you provide on creating an Account are accurate

You shall provide accurate and complete information as required when using a credit card or other payment card or bank information, including the cardholder's name, payment card number, expiration date (if applicable), and if requested, card security code, bank account name, sort code and account number at the time of setting up an Account. You represent and warrant to us that your use of a payment card or bank account in connection with the use of our services and/or otherwise in connection with your purchase of products from us, is authorised and legal.

You will solely be responsible for any incorrect details recorded for you and your Account even if you ask us to assist you with the input of details.

You are also responsible for promptly notifying your bank or payment card issuer of any changes to your billing information or of any loss, theft, or unauthorised use of your bank or payment card number.

You must ensure that all contact and payment details on your Account are correct at all times. You can log in to your Account and update these at any time.

Know-your-customer (KYC) checks

We are legally obliged to carry out standard, KYC checks on customers.

As part of our KYC procedures, we may ask you to provide photographic proof of identification (in the form of either a passport or driving licence) and proof of address (in the form of a recent bank statement or utility bill) prior to the opening of your Account or at any other time. We will update our requirements in respect of the KYC information we request from you as and when the law changes.

Failure to provide information on request may lead to you not being able to open an Account or the closure of an existing Account, and we shall be entitled to withhold / suspend the provision of products and/or services to you until such information has been provided to us and we are satisfied that our obligations under application anti-money laundering laws have been fully complied with.

Age requirements

You must be at least 18 years old to create an Account (or, if older, then the relevant minimum legal drinking age in your jurisdiction) ("MLDA"). If you are under the MLDA in your jurisdiction, you must not create an Account with us and, if you do so, we reserve the right to terminate your Account upon becoming aware that you are underage.

Placing orders

You can place orders to purchase products from us directly via your Account.

Separate terms and conditions shall apply to any and all purchases you make from us. Prior to making any purchase from us, please review the relevant terms and conditions of purchase. You can access these here.

Can you add credit (money) directly to your Account?

Yes. You shall have the option to top-up your Account with additional sums of money either during the initial Account set-up or at any time thereafter. You can then view your credit balance at any time upon logging on to the Account and use those sums to fund new purchases.

If you add money directly to your Account, you hereby authorise us to charge and deduct any amount that may become due and payable under a contract between us and you, to your Account in the first instance, and in the event of insufficient monies sitting to the credit of your Account, to your bank account or credit or other payment card information provided to us.

Please note that we shall not be obliged to pay you interest on any balance of monies standing to the credit of your Account.

Failure to comply with these Account terms

Failure to comply with these rules, as set out in these terms, may result in the suspension or closure of your Account and/or the withholding or suspension of our provision of products and/or services to you.

ACCOUNT DASHBOARD

Your Account will include a dashboard that will outline, where available, your details, the amount of money currently deposited in your Account and sitting as cash, the purchase price of any purchased cask(s), casks sitting in your portfolio, the value of any sales of any part of your portfolio and the current estimated value of your portfolio.

All amounts relating to your portfolio shall be displayed in any one of the Site Currencies applicable. At present, the Site Currencies available are: (1) Great British Pounds (GBP), (2) United States Dollars (USD), or (3) Euros (EUR). This may expand over time.

As we develop and improve the dashboard facility, some of the features may or may not immediately be available and we shall endeavour to improve the information and features available on the dashboard from time to time.

If we provide a current estimated value of your portfolio on your Account dashboard, we will be relying on data from third-party data providers and cannot guarantee that any of the market and value information that you receive will be 100% accurate as of the date you access it. Any reliance which you place on such information is at your own personal risk, and we shall not be responsible and/or liable in the event that you suffer any losses as a result of relying on such information. Further third-party data providers may base their pricing in other currencies and, therefore, the pricing shown on the dashboard may fluctuate due to currency fluctuations.

Can we make recommendations of potential purchases to you?

From time to time, we may email you a proposal outlining our recommendation of cask(s) (or other products) and the price to purchase those products. Any such proposal shall not constitute advice or an offer for the sale and purchase of the products and any statements included in them are not guarantees.

You will have the opportunity to participate in the proposed purchase of the recommended products by indicating your intention to purchase from your Account dashboard by selecting the appropriate box and the quantity of the products you wish to purchase and store in your portfolio, with a minimum quantity being one case of cask(s) (or one cask).

If you wish to opt-out from receiving such proposals from us, please let us know (either by contacting us directly, or by updating your marketing preferences in your Account).

MANAGED PORTFOLIO SERVICE

You shall have the option of setting up a managed portfolio service with us. This is not mandatory, but is recommended for customers who want to invest in a portfolio of products but who may be less experienced in respect of the particular products.

If you decide to procure our managed portfolio service, you authorise us to compile a portfolio of cask(s), purchase those casks on your behalf and store the cask(s) at a bonded warehouse of our choosing, subject always to the value of the monies in your Account from time to time.

You acknowledge that any such portfolio management service is a general service offered to all our customers collectively and will not be a bespoke service offered to you, unless agreed otherwise.

Cask(s) will be purchased by us as often as we shall deem necessary, in our absolute discretion.

TERMINATING YOUR ACCOUNT

Your right to terminate

You may terminate your Account with us at any time by notifying us directly via your Account.

Our rights to terminate

We may terminate your Account with us at any time, if we consider (acting reasonably) that you are in material breach of any of these terms (or any other contract you have with us), which breach is not (in the case of a breach capable of a remedy) remedied within 30 days of us giving you notice of the breach.

If the applicable price payable to us under a contract between us and you is not paid within (30) thirty days after the due date, then (without prejudice to our other rights and remedies) we may terminate your Account.

We may terminate your Account immediately by written notice to you in the event that you are declared bankrupt or suffer an analogous insolvency event in your location.

What happens on termination?

Upon termination of your Account, if you have any sums outstanding to be paid to us under contracts of purchase entered into by us and you prior to the date of termination, we will collect payment of those outstanding sums in the first instance from any credit you have sitting in your Account.

If all sums outstanding to us from you are (or have been) paid in full, and there is any balance remaining in credit on your Account, we shall repay such funds to you within 14 days of termination, to the same bank account or card details which we hold for you at that time.

Further terms relating to what will, or may, happen to the products which we hold for you in your Account upon termination will be set out in the relevant contract and/or purchase terms relating to those products. Please review those terms carefully prior to terminating your Account.

OTHER GENERAL TERMS

Intellectual property

Copyright, trademarks, database rights and all similar rights on our websites and any marketing materials, documents or information issued to you are all owned by us or our licensors or relevant third-party content providers. You may use the information on our websites and reproduce it in hard copy for your personal reference only. Such information may not otherwise be reproduced, distributed, stored in a data retrieval system or transmitted in any form or by any means without our prior written permission. Nothing in our marketing materials or on our websites should be construed as granting any license or right under any trademark.

Liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in the relevant terms of purchase and/or contract between us and you in relation to such products.

We only provide our site for domestic and private use. You agree not to use our site or your Account for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Except as expressly stated in these terms, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us in relation to your Account, and/or use of your Account. Any condition, warranty, representation or other term concerning the Account and/or your use of the Account which might otherwise be implied into, or incorporated in, these terms whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.

Reliance on output. to the fullest extent permitted under the law, we do not accept any liability for, nor give any warranties in relation to, the accuracy and/or reliability of any information contained or provided by us on our sites and/or in your Account. Any reliance which you place upon such information is solely at your own risk and we shall not be held responsible for any direct or indirect consequences of your reliance upon such information. We strongly encourage you to independently verify the accuracy or completeness of the information before relying on it.

Governing law

These terms are governed by English law and any disputes arising in connection with these terms can be brought in the English courts.